JewelSaffire

Tel: +44 845 3305406
Email: sales@jewelsaffire.co.uk
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Survey 2011

Dear Customer,

As a valued Jewel Saffire customer we would like to ask you for your opinion on our products and service; be it good, bad, or completely indifferent.

Please may we ask you to take a few moments to respond to the questions we have asked? Our promise to you is that your answers will be read and we will endeavour to improve our business in line with your expectations.

Our Customer Promise

We promise our customers nothing less than they deserve; the very best in product quality, leading technology solutions and service standards.

Are we meeting your expectations?

Contact:

Company:

Address:

Products

	Good	Average	Poor	N/A
Quality:
Product Range:
Prices:

Product and Service Comparison

How would you rate our products and services against other suppliers?

	Better	Same	Worse	N/A
Product Quality:
Product Price Comparison:
Customer Services Comparison:

Sales / Account Management

When you contact a member of our Sales Team how do you feel your business is dealt with? Please tick as many boxes as you feel appropriate.

	Good	Average	Poor	N/A
Promptly:
Accurately:
Positively:
Polite:
Friendly:
Professional:
(Product) Knowledgably:

Customer Service

When you place an order with us, how well do we manage your orders and general enquiries? Please tick as many boxes as you feel appropriate.

	Good	Average	Poor	N/A
Accuracy of paperwork:
Accuracy of delivery:
Ability to meet your deadlines:
Telephone manner: Sales:
Telephone manner: Accounts:
Communication of order status:

Delivery: Jewel Saffire Delivery and Collections

	Good	Average	Poor	N/A
Attitude of Driver:
Condition of goods:
Promptness of service:
Accuracy of paperwork:

Delivery: Courier Service Delivery and Collections

	Good	Average	Poor	N/A
Attitude of Driver:
Condition of goods:
Promptness of service:
Accuracy of paperwork:

General Comments

General Comments We welcome all feedback; please do use the space below to make any further comments.

* = mandatory

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A little more about us...

JEWEL Saffire is a new acquisition. Our vision is simple - to add value to the supply chain and customers and to be the leading supplier to the trade of a single source solution.

The JEWEL Saffire combined team of 40 staff are excited about the future. Learn more...

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Jewel Saffire Products Ltd